{"id":508,"date":"2021-07-07T11:34:11","date_gmt":"2021-07-07T09:34:11","guid":{"rendered":"https:\/\/teknomania.eu\/?page_id=508"},"modified":"2021-07-07T11:41:48","modified_gmt":"2021-07-07T09:41:48","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/teknomania.eu\/en\/after-sales-service\/","title":{"rendered":"After-sales service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;20&#8243; equal_height=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1621955506031{margin-top: 30px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Complaints<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>The Distributor, upon receipt of the Product, will have a maximum period of 15 calendar days to send Teknomania S.L. any complaint regarding the Product supplied. After this period, the products will be considered as conforming and accepted by the Distributor without any possible complaint. The complaint must be made via our RMA web form. It must include the following information:<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li>The purchase invoice number<\/li>\n<li>The make and model(s) of the unit(s) for which the return is requested<\/li>\n<li>The IMEI number, serial number or phone number+ID of the SIM<\/li>\n<li>The number of units for which a refund is requested<\/li>\n<li>A statement of the reasons for the complaint<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]Upon receipt of this information, Teknomania S.L. reserves the right to authorise or not this request, giving you an RMA number if necessary. Teknomania S.L. will only accept the return of the Product in the following circumstances:[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li>That the Distributor returns the Product in the same condition (unsealed and unused) in which it was delivered to the Distributor in its original packaging without the Distributor&#8217;s inscription.<\/li>\n<li>The return number (RMA), obtained from the Distributor&#8217;s service department, must be clearly marked on the shipping label. This number must not be written on top of the product packaging.<\/li>\n<li>Once the RMA has been obtained, the Product must be returned within 10 working days. After this period, the return authorisation will be cancelled and any return covered by the expired RMA will be rejected.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]The Distributor shall be responsible for the shipping costs of the claims, unless expressly authorised by Teknomania S.L.[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=&#8221;20&#8243; equal_height=&#8221;yes&#8221; css_animation=&#8221;none&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Guarantees<\/h2>\n<p>[\/vc_column_text][vc_column_text]Teknomania S.L. works with a TAS authorised by various brands, and at the request of its Distributors provides intermediary services with this TAS. It is highly advisable for the Distributor to contact a TAS in his environment or trust to save time and costs. As an intermediary, the warranty that covers the Product delivered to the Distributor is limited to the one issued by the manufacturer. This warranty only covers technical faults. Requests for warranty claims must be made through our website: www.teknomania.eu, in the after-sales section, or by e-mail to info@teknomania.eu . The following details must be included in the claim:[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li>The purchase invoice number<\/li>\n<li>The make and model(s) of the unit(s) for which the return is requested<\/li>\n<li>The IMIE number or serial number<\/li>\n<li>The number of units for which return is requested<\/li>\n<li>A statement of the grounds for the claim<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<div class=\"vc_row wpb_row vc_row-fluid vc_column-gap-20 vc_row-o-equal-height vc_row-flex\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>Teknomania S.L. will check the warranty claims, check the products and periodically send the faulty items back to its SAT for repair. If, once the product has been checked, it is found to be working correctly, or does not show the symptoms described by the customer, it will be returned to the Distributor, who will have to pay the corresponding transport costs. The shipping costs for products within the warranty period managed by Teknomania S.L., will be paid by the Distributor, as the manufacturers only cover the shipping costs from the SAT to Teknomania S.L.. In any case, Teknomania S.L. will try to make them coincide with orders to make it less burdensome for the Distributor. If the Distributor deals directly with the SAT, the return postage will be free, as it is covered by the various manufacturers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; css_animation=&#8221;zoomIn&#8221; css=&#8221;.vc_custom_1617202784772{margin-top: 70px !important;}&#8221;][vc_column width=&#8221;2\/4&#8243;][vc_row_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]OUR EXPERIENCE AND GUARANTEE[\/vc_column_text][vc_column_text]<\/p>\n<h2>Our experience at your service<\/h2>\n<p>[\/vc_column_text][vc_column_text]In Teknoman\u00eda we put all our experience in the business at your service to offer you the best terminals at the best price.[\/vc_column_text][vc_btn title=&#8221;ABOUT US&#8221; style=&#8221;flat&#8221; shape=&#8221;round&#8221; color=&#8221;danger&#8221; link=&#8221;url:https%3A%2F%2Fteknomania.eu%2Fen%2Fabout-us%2F&#8221; css=&#8221;.vc_custom_1625650303101{margin-top: 40px !important;}&#8221; el_class=&#8221;boton-hero&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_row_inner gap=&#8221;25&#8243;][vc_column_inner css=&#8221;.vc_custom_1617203054858{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #fa5e3c !important;border-left-style: solid !important;border-right-color: #fa5e3c !important;border-right-style: solid !important;border-top-color: #fa5e3c !important;border-top-style: solid !important;border-bottom-color: #fa5e3c !important;border-bottom-style: solid !important;border-radius: 4px !important;}&#8221;][vc_column_text el_class=&#8221;borde-naranja&#8221; css=&#8221;.vc_custom_1625650361921{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ff6600;\">+ MORE THAN 1 MILLION<\/span><\/h2>\n<h3 style=\"text-align: center;\">of phones sold<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1617203287612{margin-top: 20px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1617202867125{margin-bottom: 50px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #fa5e3c !important;border-left-style: solid !important;border-right-color: #fa5e3c !important;border-right-style: solid !important;border-top-color: #fa5e3c !important;border-top-style: solid !important;border-bottom-color: #fa5e3c !important;border-bottom-style: solid !important;border-radius: 5px !important;}&#8221;][vc_column_text el_class=&#8221;borde-naranja&#8221; css=&#8221;.vc_custom_1625650411057{padding-top: 15px !important;padding-right: 10px !important;padding-bottom: 15px !important;padding-left: 10px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ff6600;\">+ 24\/7<\/span><\/h2>\n<h3 style=\"text-align: center;\">in advice and response<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_row_inner gap=&#8221;25&#8243; css=&#8221;.vc_custom_1617203223336{margin-top: 30px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1617203054858{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #fa5e3c !important;border-left-style: solid !important;border-right-color: #fa5e3c !important;border-right-style: solid !important;border-top-color: #fa5e3c !important;border-top-style: solid !important;border-bottom-color: #fa5e3c !important;border-bottom-style: solid !important;border-radius: 4px !important;}&#8221;][vc_column_text el_class=&#8221;borde-naranja&#8221; css=&#8221;.vc_custom_1625650389800{padding-top: 15px !important;padding-right: 10px !important;padding-bottom: 15px !important;padding-left: 10px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ff6600;\">+ MORE THAN 1 MILLION<\/span><\/h2>\n<h3 style=\"text-align: center;\">of accessories sold<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1617203304779{margin-top: 20px !important;padding-top: 200px !important;background-image: url(http:\/\/teknomania.eu\/wp-content\/uploads\/2021\/03\/Depositphotos_427603514_xl-2015-1.png?id=332) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 5px !important;}&#8221;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1618213648000{margin-top: 30px !important;margin-right: 70px !important;margin-bottom: -60px !important;margin-left: 70px !important;padding-top: 150px !important;padding-bottom: 60px !important;background: #f2f2f2 url(http:\/\/teknomania.eu\/wp-content\/uploads\/2021\/04\/fondo-formu-grande.png?id=420) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h2 style=\"text-align: center;\">BE THE FIRST TO KNOW ABOUT OUR OFFERS<\/h2>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center;\">Subscribe to our mailing list to stay updated<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<div class=\"caja-newsletter\">  \n  \n  <div class=\"\n    mailpoet_form_popup_overlay\n      \"><\/div>\n  <div\n    id=\"mailpoet_form_2\"\n    class=\"\n      mailpoet_form\n      mailpoet_form_shortcode\n      mailpoet_form_position_\n      mailpoet_form_animation_\n    \"\n      >\n\n    <style type=\"text\/css\">\n     #mailpoet_form_2 .mailpoet_form {  }\n#mailpoet_form_2 form { margin-bottom: 0; }\n#mailpoet_form_2 ::placeholder { color: black; }\n#mailpoet_form_2 .mailpoet_column_with_background { padding: 0px; }\n#mailpoet_form_2 .mailpoet_form_column:not(:first-child) { padding: 0 20px; }\n#mailpoet_form_2 .mailpoet_form_column:not(:first-child) { margin-left: 0; }\n#mailpoet_form_2 h2.mailpoet-heading { margin: 0 0 20px 0; }\n#mailpoet_form_2 .mailpoet_paragraph { line-height: 20px; margin-bottom: 20px; }\n#mailpoet_form_2 .mailpoet_segment_label, #mailpoet_form_2 .mailpoet_text_label, #mailpoet_form_2 .mailpoet_textarea_label, #mailpoet_form_2 .mailpoet_select_label, #mailpoet_form_2 .mailpoet_radio_label, #mailpoet_form_2 .mailpoet_checkbox_label, #mailpoet_form_2 .mailpoet_list_label, #mailpoet_form_2 .mailpoet_date_label { display: block; font-weight: normal; }\n#mailpoet_form_2 .mailpoet_text, #mailpoet_form_2 .mailpoet_textarea, #mailpoet_form_2 .mailpoet_select, #mailpoet_form_2 .mailpoet_date_month, #mailpoet_form_2 .mailpoet_date_day, #mailpoet_form_2 .mailpoet_date_year, #mailpoet_form_2 .mailpoet_date { display: block; }\n#mailpoet_form_2 .mailpoet_text, #mailpoet_form_2 .mailpoet_textarea { width: 200px; }\n#mailpoet_form_2 .mailpoet_checkbox {  }\n#mailpoet_form_2 .mailpoet_submit {  }\n#mailpoet_form_2 .mailpoet_divider {  }\n#mailpoet_form_2 .mailpoet_message {  }\n#mailpoet_form_2 .mailpoet_form_loading { width: 30px; text-align: center; line-height: normal; }\n#mailpoet_form_2 .mailpoet_form_loading > span { width: 5px; height: 5px; background-color: #5b5b5b; }#mailpoet_form_2{border-radius: 0px;background: #f2efef;color: #333333;text-align: center;}#mailpoet_form_2 form.mailpoet_form {padding: 0px;}#mailpoet_form_2{width: 100%;}#mailpoet_form_2 .mailpoet_message {margin: 0; padding: 0 20px;}\n        #mailpoet_form_2 .mailpoet_validate_success {color: #00d084}\n        #mailpoet_form_2 input.parsley-success {color: #00d084}\n        #mailpoet_form_2 select.parsley-success {color: #00d084}\n        #mailpoet_form_2 textarea.parsley-success {color: #00d084}\n      \n        #mailpoet_form_2 .mailpoet_validate_error {color: #cf2e2e}\n        #mailpoet_form_2 input.parsley-error {color: #cf2e2e}\n        #mailpoet_form_2 select.parsley-error {color: #cf2e2e}\n        #mailpoet_form_2 textarea.textarea.parsley-error {color: #cf2e2e}\n        #mailpoet_form_2 .parsley-errors-list {color: #cf2e2e}\n        #mailpoet_form_2 .parsley-required {color: #cf2e2e}\n        #mailpoet_form_2 .parsley-custom-error-message {color: #cf2e2e}\n      #mailpoet_form_2 .mailpoet_paragraph.last {margin-bottom: 0} @media (max-width: 500px) {#mailpoet_form_2 {background: #f2efef;}} @media (min-width: 500px) {#mailpoet_form_2 .last .mailpoet_paragraph:last-child {margin-bottom: 0}}  @media (max-width: 500px) {#mailpoet_form_2 .mailpoet_form_column:last-child .mailpoet_paragraph:last-child {margin-bottom: 0}} \n    <\/style>\n\n    <form\n      target=\"_self\"\n      method=\"post\"\n      action=\"https:\/\/teknomania.eu\/wp-admin\/admin-post.php?action=mailpoet_subscription_form\"\n      class=\"mailpoet_form mailpoet_form_form mailpoet_form_shortcode\"\n      novalidate\n      data-delay=\"\"\n      data-exit-intent-enabled=\"\"\n      data-font-family=\"\"\n      data-cookie-expiration-time=\"\"\n    >\n      <input type=\"hidden\" name=\"data[form_id]\" value=\"2\" \/>\n      <input type=\"hidden\" name=\"token\" value=\"1ba21141f6\" \/>\n      <input type=\"hidden\" name=\"api_version\" value=\"v1\" \/>\n      <input type=\"hidden\" name=\"endpoint\" value=\"subscribers\" \/>\n      <input type=\"hidden\" name=\"mailpoet_method\" value=\"subscribe\" \/>\n\n      <label class=\"mailpoet_hp_email_label\" style=\"display: none !important;\">Please leave this field empty<input type=\"email\" name=\"data[email]\"\/><\/label><div class='mailpoet_form_columns_container'><div class=\"mailpoet_form_columns mailpoet_paragraph mailpoet_stack_on_mobile\"><div class=\"mailpoet_form_column\" style=\"flex-basis:33%;\"><div class=\"mailpoet_paragraph input-newsletter\"><input type=\"text\" autocomplete=\"given-name\" class=\"mailpoet_text\" id=\"form_first_name_2\" name=\"data[form_field_NWZjNTRmNWNmNzhlX2ZpcnN0X25hbWU=]\" title=\"Escribe tu nombre\" value=\"\" style=\"width:100%;box-sizing:border-box;padding:10px;margin: 0 auto;font-family:&#039;Cairo&#039;;font-size:16px;line-height:1.5;height:auto;\" data-automation-id=\"form_first_name\"  placeholder=\"Escribe tu nombre *\" aria-label=\"Escribe tu nombre *\" data-parsley-errors-container=\".mailpoet_error_onn54\" data-parsley-names='[&quot;Please specify a valid name.&quot;,&quot;Addresses in names are not permitted, please add your name instead.&quot;]' data-parsley-required=\"true\" required aria-required=\"true\" data-parsley-required-message=\"This field is required.\"\/><span class=\"mailpoet_error_onn54\"><\/span><\/div>\n<\/div>\n<div class=\"mailpoet_form_column\" style=\"flex-basis:33%;\"><div class=\"mailpoet_paragraph input-newsletter\"><input type=\"email\" autocomplete=\"email\" class=\"mailpoet_text\" id=\"form_email_2\" name=\"data[form_field_N2Y0M2Q1YWNmNDMzX2VtYWls]\" title=\"Escribe tu email\" value=\"\" style=\"width:100%;box-sizing:border-box;padding:10px;margin: 0 auto;font-family:&#039;Cairo&#039;;font-size:16px;line-height:1.5;height:auto;\" data-automation-id=\"form_email\"  placeholder=\"Escribe tu email *\" aria-label=\"Escribe tu email *\" data-parsley-errors-container=\".mailpoet_error_1fv0b\" data-parsley-required=\"true\" required aria-required=\"true\" data-parsley-minlength=\"6\" data-parsley-maxlength=\"150\" data-parsley-type-message=\"This value should be a valid email.\" data-parsley-required-message=\"This field is required.\"\/><span class=\"mailpoet_error_1fv0b\"><\/span><\/div>\n<\/div>\n<div class=\"mailpoet_form_column\" style=\"flex-basis:33%;\"><div class=\"mailpoet_paragraph boton-newsletter\"><input type=\"submit\" class=\"mailpoet_submit\" value=\"Quiero apuntarme\" data-automation-id=\"subscribe-submit-button\" style=\"width:100%;box-sizing:border-box;padding:10px;margin: 0 auto;font-family:&#039;Cairo&#039;;font-size:16px;line-height:1.5;height:auto;border-color:transparent;\" \/><span class=\"mailpoet_form_loading\"><span class=\"mailpoet_bounce1\"><\/span><span class=\"mailpoet_bounce2\"><\/span><span class=\"mailpoet_bounce3\"><\/span><\/span><\/div>\n<\/div>\n<\/div><\/div>\n<div class='mailpoet_form_columns_container'><div class=\"mailpoet_form_columns mailpoet_paragraph mailpoet_stack_on_mobile\"><div class=\"mailpoet_form_column\" style=\"flex-basis:50%;\"><div class=\"mailpoet_paragraph \"><fieldset><input type=\"hidden\" value=\"1\"  name=\"data[cf_1]\" \/><label class=\"mailpoet_checkbox_label\" for=\"mailpoet_checkbox_1\" style=\"font-size: 16px;line-height: 1.2;\"><input type=\"checkbox\" class=\"mailpoet_checkbox\" id=\"mailpoet_checkbox_1\" name=\"data[cf_1]\" value=\"1\" data-parsley-errors-container=\".mailpoet_error_1pxfl\" data-parsley-required=\"true\" required aria-required=\"true\" data-parsley-required-message=\"This field is required.\" data-parsley-group=\"custom_field_1\" \/> He le\u00eddo y acepto la <a href=\"\/politica-de-privacidad\/\">pol\u00edtica de privacidad<\/a><\/label><\/fieldset><span class=\"mailpoet_error_1pxfl\"><\/span><\/div>\n<\/div>\n<div class=\"mailpoet_form_column\" style=\"flex-basis:50%;\"><p class=\"mailpoet_form_paragraph  mailpoet-has-font-size\" style=\"text-align: left; color: #1e1e1e; font-size: 12px\"><span style=\"font-family: Cairo\" data-font=\"Cairo\" class=\"mailpoet-has-font\">Responsable de los datos: Teknomania SL. Finalidad de los datos: Relaci\u00f3n comercial y env\u00edo de comunicaciones sobre nuestros productos y servicios. Almacenamiento de los datos: Base de datos alojada en Cloudflare. Derechos: En cualquier momento puedes limitar, recuperar y borrar tu informaci\u00f3n.<\/span><\/p>\n<\/div>\n<\/div><\/div>\n\n      <div class=\"mailpoet_message\">\n        <p class=\"mailpoet_validate_success\"\n                style=\"display:none;\"\n                >Revisa tu bandeja de entrada o la carpeta de spam para confirmar tu suscripci\u00f3n.\n        <\/p>\n        <p class=\"mailpoet_validate_error\"\n                style=\"display:none;\"\n                >        <\/p>\n      <\/div>\n    <\/form>\n\n      <\/div>\n\n  <\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;20&#8243; equal_height=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1621955506031{margin-top: 30px !important;}&#8221;][vc_column][vc_column_text] Complaints [\/vc_column_text][vc_column_text] The Distributor, upon receipt of the Product, will have a maximum period of 15 calendar days to send Teknomania S.L. any complaint regarding the Product supplied. After this period, the products will be considered as conforming and accepted by the Distributor without any possible complaint. The&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-508","page","type-page","status-publish","hentry","description-off"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>After-sales service - Teknomania<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After-sales service - Teknomania\" \/>\n<meta property=\"og:description\" content=\"[vc_row gap=&#8221;20&#8243; equal_height=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1621955506031{margin-top: 30px !important;}&#8221;][vc_column][vc_column_text] Complaints [\/vc_column_text][vc_column_text] The Distributor, upon receipt of the Product, will have a maximum period of 15 calendar days to send Teknomania S.L. any complaint regarding the Product supplied. After this period, the products will be considered as conforming and accepted by the Distributor without any possible complaint. 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